Frequently Asked Questions

Three residential fiber plans: Starter 20 Mbps (NPR 1,299/month), Family 40 Mbps (NPR 1,999/month, our most popular), and Pro 75 Mbps (NPR 3,499/month). Custom bandwidth is available for business customers — contact us for a quote.

No hidden charges. Every residential plan includes free installation, free drop wire, free fiber cabling and setup, and a free router/ONU. All prices are exclusive of 13% VAT, which applies at billing.

Yes. The Family and Pro plans offer 5% off with quarterly billing, and the Pro plan also supports yearly billing. Ask our team about current offers when you subscribe.

Unlimited plans are subject to a Fair Usage Policy so that every customer gets consistent speeds, especially during peak evening hours. Normal home usage — streaming, gaming, video calls, downloads — is never affected.

Yes. All residential plans include free installation, free drop wire, free fiber cabling and setup, and free router/ONU rental — with no hidden charges.

Most installations are completed within a few days of subscribing, depending on your area and the cabling route. Our team schedules a visit at a time that suits you.

Contact our support team — if your new address is in a covered area, we can relocate the connection. Check our coverage page to see the areas we serve.

We currently serve 27+ areas across Nepal, including Samakhushi, Gongabu, Baneshwor, Boudha, Kirtipur, and more. Use the coverage checker or contact us to confirm your exact address.

Fiber-to-the-home carries data as light in both directions over glass, so uploads match downloads — unlike copper connections. That makes video calls, cloud backups, and content creation just as fast as streaming.

Dedicated fiber is far less prone to peak-hour congestion than shared copper. As an autonomous network (AS140050) with direct control over routing, we keep speeds consistent when the city is busiest.

Technical support is available 24/7 on toll-free 9851222405. You can also email care@nextgeekers.com.np or use the contact form — we respond quickly during office hours (Sunday–Friday, 9 AM – 6 PM).

Our fiber network is built for a 99.9% uptime target. If you ever experience an outage, our team works to restore service as quickly as possible.

Yes. Static IP addresses are available on the Pro residential plan and on all corporate internet connections.

Yes. Corporate internet delivers dedicated business-grade connectivity with SLAs, static IPs, and VPN support, plus priority handling to keep your enterprise running.

Beyond internet access, Next Geekers offers web services (website design, development, and hosting) and IT consulting for businesses in Nepal.